FLOOR A LIFETIME OF SMILES

35-YEAR LIMITED WEAR WARRANTY

All Pravada Engineered wood flooring is guaranteed for 35 years as outlined below provided that the flooring has been installed in accordance with the Pravada installation guidelines available at prava- dafloors.com/installation-guide. The installation guidelines are based on the National Wood Flooring Association and the Hardwood, Plywood and Veneer Association which have individually found that certain conditions (environment controlled to stay within 35-55% relative humidity, and between 65- 75°F will promote the longevity of wood flooring. Under accepted industry standards, Natural wood products permit a natural or manufacturing defect tolerance, not to exceed 5%. The limited warranty is valid for the original purchaser, is NON-TRANSFERABLE and subject to the procedures, conditions, limitations, disclaimers and exclusions set forth herein.

ONCE INSTALLED, ALL PLANKS WILL BE CONSIDERED AS ACCEPTED BY THE INSTALLER AND/OR HOMEOWNER.

VISUAL APPEARANCE

Every box of Pravada Engineered wood flooring is carefully inspected prior to shipment from our factory. Consumers and installers must inspect planks for visual defects PRIOR TO INSTALLATION.

STRUCTURAL (JOINT INTEGRITY)

Pravada Floors warrants that the structural integrity of all joints will not fail for 35 years of normal use.

MOISTURE

Pravada Engineered wood flooring is designed to withstand normal moisture or dryness. When installed and maintained in strict accordance with Pravada Floors’ installation and maintenance instructions, floors are guaranteed against damage caused by normal moisture or arid conditions.

WEAR THROUGH

Pravada Floors warrants its solid wood flooring for residential use in its original manufactured state to the original purchaser for a period of 35 years from date of original purchase. Warranty extends to wear areas that cover at least 15% of the surface area of the installed floor.

SPECIAL LIMITED RADIANT HEAT WARRANTY

FOR SPECIES: African Pearwood, Sirari, Sapele

Certain species (African Pearwood, Sirari, Sapele) are more susceptible to damage from excessive heat from radiant heat systems and have a special limited warranty.

All other species applied over radiant heat (with exclusion of exempt species), will follow regular warranty conditions. While the structural warranty still applies for special limited species, some minor cracks in the finish are deemed acceptable for these species. Hairline finish splits can occur due to shrinkage from high temperatures and extreme changes in humidity levels.

If installing in a dry climate area, over radiant heat, or in situations where dry conditions are expected such as highrise buildings, the flooring should be acclimated with the ends of the boxes opened for 2-3 weeks prior to installation to ensure proper acclimation. HVAC systems should be operating normally throughout the acclimation period, and portions of the flooring should be distributed to acclimate in the actual rooms where each portion will be installed. Slight surface checking (cracking), particularly at the ends of planks, should be expected in installations over radiant heat and does not constitute a product failure. This flooring is not warranted for installation over electric radiant heat systems. Only hydronic systems are approved.

35-YEAR LIMITED WEAR WARRANTY CONDITIONS

• Flooring must be installed and used in accordance with the manufacturer’s installation and maintenance instructions.
• Flooring is intended for indoor use only and should not be used outdoors.
• Flooring is not suitable for installation in areas of high humidity such as saunas and baths.
• Surface wear or damage is not the result of accidents or abusive conditions such as, but not limited to: damage caused by severe impact, scratching or cutting, or improper maintenance.
• Surface wear must be readily visible and excludes reduction in gloss.
• Variation or reduction in gloss or sheen is not considered wear under this warranty.
• Pravada Floors warrants that wood flooring will not be damaged by the effects of normal moisture or dryness when removed promptly. This water warranty specifically excludes damage caused by sustained water exposure such as leaking appliances, including but not limited to: dishwashers, washing machines and refrigerators, hydrostatic pressure, overflows of fixtures resulting in subsurface penetration, standing water, urine or other corrosive liquids, excessive subsurface penetration or moisture emissions from concrete, leaking pipes or faucets, flooding or natural disasters.
• Pravada Engineered floors may be installed over hydronic radiant heated subflooring1,2. To prevent buckling, warping, and cupping, NEVER change the temperature of radiant heated subfloors by more than 3°C (5°F) each day. Before installing Pravada Engineered floors, radiant heat systems must have been tested and operational for at least three weeks. Surface temperature of the subfloors MUST NEVER exceed 27°C (82°F). Abruptly turning on or off the radiant heat system can cause crowning and cupping of the boards which will not be covered by warranty.
• Humidity should be between 45-55% and must be maintained throughout the year. Maintaining humidity levels may require use of a humidifier or dehumidifier.
• Temperature should be maintained between 60-80° F (15-26°C).
• A moisture barrier is required over concrete or gypsum floors and moisture retardant is recommended for wood subfloor.
• Moisture of concrete subfloors or other subflooring must be tested prior to installing the floor. Tests must result in less than 3 lbs per 1000 square feet per calcium chloride moisture test. Written documentation of the moisture test must be obtained to validate this warranty.
• It is the purchaser’s responsibility to ensure that product delivered is the product that has been chosen.
• Pravada flooring must be purchased directly from an authorized dealer of Pravada Floors products for warranty to apply. 

WARRANTY EXCLUSIONS

• Improper installation and abuse from cleats, stiletto heels, unprotected furniture legs, indentations, scratches, pet claws, sand, rocks and circumstances causing abnormal or excessive wear.
• Bending or bowing of boards may occur along length direction as a result of humidity and temperature fluctuations; however, bowing should settle once pieces are installed. All boards which are bowed less than 1.1% of the total length of the board are considered normal.
• Seasonal changes in humidity and temperature may cause expansion and contraction of floor boards,known as cupping or gapping. Boards should return to normal once humidity and temperature have returned to normal conditions. Humidity and temperature should be carefully monitored and use of a humidifier or dehumidifier may be necessary. Gapping generally occurs in periods of excessively low humidity while cupping occurs in periods of excessively high humidity.
• Damage from sub-floor moisture, flooding, leaking plumbing, overflowing sinks or similar moisture related damages.
• Alterations or repairs of the product will void any and all express and implied warranties. No warranty is provided to cover repairs.
• Slight surface checking (cracking), particularly at the ends of planks, should be expected in installations over radiant heat and does not constitute a product failure.
• Damage from natural disasters, weather or other extreme environmental conditions.
• Damage caused by improper maintenance, wet mopping, misuse, or improper alterations of the product from its original form.
• Stains, including those caused by pets, or insect infestation after the product leaves the factory. Chemical or otherwise, is excluded from this warranty.
• Some squeaking, popping or crackling is normal and can occur after staple or nail-down installation.
• Squeaks caused by improper inspection or construction of subfloor are not covered by warranty. Subfloor separating from the joist can cause squeaking which is not covered under warranty. This can happen with temperature and humidity changes or when new construction settles, changing the levelness of the subfloor. When the wood moves up and down on the pulled nail, it can cause the floor to squeak, therefore, it is recommended that the subfloor is screwed down rather than nailed down to prevent squeaking.
• Pravada flooring purchased via the internet, classifieds, or auctions whether from an authorized dealer or not, is excluded from warranty coverage.

• Natural expansion and contraction that may cause cracks or separation between boards or damage caused by low or extremely high humidity.
• This warranty excludes dissatisfaction with color, shade, texture variations from samples or printed color illustrations or representations of Pravada Floors products.
• Use of unapproved tape on the wood surface will void wear warranty.
• All hardwood floors will scratch and dent depending on living conditions. Scratching and denting are excluded from warranty claims.
• Inadequate product choice for flooring application and environment.
• Color, grain pattern and/or texture variations are a natural occurrence due to species, age and exposure to ultraviolet light. These natural variations in wood tone, color and grain are not considered defects. New or replacement flooring may not match sample flooring or existing flooring exactly.
• Warranty does not apply to the finish on UV Oil, Natural Oil, or Hardwax Oil finished products. 

SUN FADING

All wood floors will eventually darken, fade or lighten depending on the species and how exposed they are to the sun. This warranty does not cover colour deterioration resulting of sunlight sensitivity.

Prevention

There are a few ways that, when combined, can greatly slow down the process of fading/darkening/bleaching of floors:

• Area-rugs and furniture should be shifted regularly to promote even exposure of the floor to light.
• Window coverings such as drapes, curtains, shutters or blinds will drastically cut down on any UV and infrared light from reaching the floors.
• Window films - Apply this specialty film (ie. 3M) to your windows to cut down UV rays while still allowing some visible light to come in.
• Awnings - retractable or stationary designs will help blocking sun’s harmful rays from damaging your floors.
• Low-E glass windows - If building a new home or renovating and swapping out windows, consider low-emissivity glass windows to limit the amount of UV light from hitting your floors.

HOW TO CLAIM

Any claim under this limited warranty shall be made by contacting your retailer within thirty (30) days after the defect is detected, with proof of purchase along with a copy of installation instructions and warranty included with the product. This warranty covers the repair or replacement, at the manufacturer’s option, of the affected hardwood flooring panels3. If repair is not commercially practicable, or if the design or model line that is claimed for is no longer available, the manufacturer will replace the affected materials with another design or model of equal value. The above constitutes the customer’s sole and exclusive remedy for claims under this limited warranty. This limited warranty constitutes the entire agreement between parties.

DISCLAIMER

This limited warranty does not create for or impose upon the manufacturer any obligations or liabilities arising from any other warranties, express or implied, including merchantability or fitness for a particular purpose. Under no circumstances can Pravada Floors Inc. be held responsible or liable to the customer or any other person for any loss of time, inconvenience, expenses, costs, or other incidental, special, or consequential damage and disclaims liability for breach of any other express implied warranties with respect to this product. Pravada Floors is under no obligation to reinstall or replace war-ranted planks or cover reinstallation costs. No obligation to replace or repair shall be extended to any subfloor materials, adhesives, supplies or other materials used during removal, installation or refinishing. The repair of defective product material or the supply of replacement product, are the sole remedies. Some jurisdictions do not allow exclusion or limitation of incidental or con-sequential damages, so the foregoing exclusion or limitation of incidental or consequential dam-ages may not apply. This limited warranty gives the customer specific legal rights. Such rights may vary from one jurisdiction to another. This warranty shall not be deemed to have failed its essential purpose while Pravada Floors Inc. is willing to repair or replace defective goods. Any replacement of good is for ONE TIME ONLY and all expressed warranties are NON-transferable.

For more information, please contact us.

Notes

• Hickory, African Teak and Acacia Walnut are NOT covered under warranty for ANY application over radiant heat.
• The following species are exempt from warranty for glue down installation over radiant heat: African Pearwood, Sirari, Sapele.
• Surface wear must be readily visible, approximately 15% of flooring surface.

35-YEAR LIMITED WEAR WARRANTY

The manufacturer warrants to the original end consumer of laminate flooring panels for 35 years from the date of purchase such that: the decor surface of the panels will not wear through. This limited warranty is NON-TRANSFERABLE, covers only approved product applications and is subject to the procedures, limitations, conditions, disclaimers and exclusions set forth herein. This limited warranty only covers the original materials purchased. The panels will not fade from sunlight or normal artificial lighting and resist stains. The panel joints will remain secure after installation and are free from manufacturing defects.

ALL PLANKS ONCE INSTALLED WILL BE CONSIDERED AS ACCEPTED BY THE INSTALLER AND/OR HOMEOWNER.

35-YEAR LIMITED WARRANTY CONDITIONS

The laminate flooring panels must be properly installed in accordance with installation instructions, and must be used only for indoor areas according to their utility rating. This limited warranty does not cover negligence, improper installation or maintenance, damages resulting from improper care, insufficient protection, improper alterations or repairs to the original materials, insects, severe accidents, exposure to extreme heat, moisture or dryness, inadequate product choice for conditions, burns, fire, natural disasters, or “Acts of God.” The surface wear must be readily visible and cover at least 15% of the total area of flooring product for a claim to be considered. The surface wear or damage is not the result of abuse, improper care and maintenance, sliding furniture or heavy objects across the floor without proper protection, severe impact, scratching, curling, or chemical damage. Variation or reduction in gloss in not considered wear. This limited warranty applies to water damage from normal household spills when removed promptly. This limited warranty specifically excludes water damage from standing water, urine, or other corrosive liquids, excessive subsurface penetration or moisture emissions from concrete, leaking pipes or faucets, leading appliances such as but not limited to washing machines, dishwashers, and refrigerators, hydrostatic pressure, flooding, natural disasters, or Acts of God. This limited warranty does not cover mouldings, underlay or accessories that are used with this product or any damage resulting from the use of these products with flooring. Laminate flooring panels installed with any manufacturing defect are not covered by this limited warranty. Any known manufacturing defect must be reported prior to product installation, or under any circumstance, no longer than thirty (30) days after the date of purchase to be covered under this limited warranty. Any such defective material will be replaced at no additional cost to the customer. Any damage that occurs during shipping is the responsibility of the shipping company. This limited warranty does not cover difference in sheen that may occur from board to board with medium to dark colours of the product. Humidity should be between 35-55% and maintained throughout the year. Maintaining humidity levels may require use of a humidifier/dehumidifier. Pravada laminate floors may be installed over hydronic radiant heat subflooring. To prevent buckling, warping, and cupping, never change the temperature of radiant heated subfloors by more than 1°C (2°F) each day. Before installing Pravada laminate, radiant heat systems must have been tested and operational for at least three weeks. Surface temperature of the subfloors must not exceed 27°C (82°F). Abruptly turning on or off the radiant heat system can cause crowning and cupping of the boards which will not be covered by warranty. It is recommended that radiant heat systems be turned on and off gradually. Changing temperatures can affect the moisture content of wood products. As temperature rises, moisture decreases and may cause wood to shrink, and gaps will occur between boards. However, once the temperature decreases, moisture increases and the boards will close back up. This is known as seasonal gapping and will occur with or without a flooring heating system and in not covered by warranty. Using a humidifier/dehumidifier may decrease the effects of seasonal gapping. Moisture of concrete subfloors or other subflooring must be tested prior to installing the floor. Tests must result in less than 2 lbs per 1000 square feet per calcium chloride moisture test. Written documentation of the moisture test must be obtained to validate this warranty. A moisture barrier is required is required over concrete or gypsum floors and recommended for wood subfloor. Some squeaking or noise from flooring can be expected with humidity and temperature fluctuations, uneven subfloors, tight floorboards or inadequate space or expansion gaps. To prevent squeaking, ensure humidity is maintained between 35-55%, closely monitor temperatures, allow adequate expansion gap space around the floors, and examine subfloors prior to installation. Floors installed over subfloor with variations exceeding +/- 2mm in 2m will void warranty. Consumer should level subfloor or use recommended glue for added strength in areas where floor is not level. Discoloration caused by area rugs is not covered under warranty. This limited warranty excludes dissatisfaction with colour, shade, texture variations from samples or printed colour representations of Pravada laminate products.

WARRANTY CLAIMS

This limited warranty is not transferable, and extends only to the original end consumer. Any claim under this limited warranty shall be made by contacting your retailer within thirty days after the defect is detected. Proof of purchase with the date of purchase must be presented with claim along with a copy of this insert which includes installation instructions and warranty. This limited warranty covers the repair or replacement, at the manufacturer’s option, of the affected laminate flooring panels. If repair is not commercially practicable, or if the design or model line that is claimed for is no longer available, the manufacturer will replace the affected materials with another design or model line of equal value. The above constitutes the customer’s sole and exclusive remedy for claims under this limited warranty. This limited warranty constitutes the entire agreement between parties.

DISCLAIMERS

This limited warranty does not create for or impose upon the manufacturer any obligations or liabilities arising from any other warranties, express or implied, including merchantability or fitness for a particular purpose. Pravada Floors Inc. shall not be liable to the customer or any other person for any loss of time, inconvenience, expenses, costs, or other incidental, special or consequential damage and disclaims liability for break of any other express implied warranties with respect to this product. The repair of defective product material or the supply of replacement product, are the sole remedies. Some jurisdictions do not allow exclusion or limitation or consequential damages, so the foregoing exclusion or limitation of incidental or consequential damages may not apply. This limited warranty gives the customer specific legal rights. Such rights may vary from one jurisdiction to another. For more information, please contact us.

Nauticor Waterproof SPC | Limited Warranty Information

IMPORTANT NOTES

1) Installation and maintenance guidelines MUST be followed as a condition for this warranty. Failure to comply with the installation and maintenance guidelines supplied with each carton is subject to denial of the claim.

2) Buyers, owners and/or installers are solely responsible for visually inspecting floors prior to installation. Defects identified after installation will NOT be covered by this warranty.

3) EVOLUTIONZ Floors are manufactured to meet the industry’s highest quality standards to ensure they are free of defects. Each board is meticulously inspected before and after the finishing process to make sure it complies with EVOLUTIONZ Floors’ high-quality standards. You can easily get technical assistance as well as care & maintenance tips by contacting your local retailer or EVOLUTIONZ Floors directly at our toll-free number 1-888-772-8232.

WARRANTY COVERAGE

This warranty is only extended to the original purchaser of Nauticor SPC floors and CANNOT be transferred.

35-YEAR LIMITED LIGHT WARRANTY

This quality SPC plank is guaranteed not to wear through or stain for the duration of 35 years in your home. From the date of purchase, your floor will be free from manufacturing defects and will not wear through or permanently stain from common household stains when installed and maintained according to instructions supplied with each carton. EVOLUTIONZ Floors warrants the original purchaser of Nauticor SPC flooring a 35-year limited light warranty that includes protection against:

- Wear Layer for 3 years;

- Milling, manufactured defects (1), abnormal wear (2) and edge curling, under normal household conditions;

- Waterproofing (3) under normal use conditions;

(1) Waste factor is an industry term that refers to an allowance of manufacturing defects in flooring that is represented by no more than 5% of the total square footage of your purchase. Accordingly, it is warranted that no more than 5% of your floors will exhibit any manufacturing defects. Note that wastage is NOT covered by this warranty.

(2) It is considered “abnormal wear” when floors wear through the wear layer to the degree that the printed pattern is affected or altered.

(3) Although Nauticor SPC planks are designed to be 100% waterproof and mold/mildew free, water can still accumulate under or in between planks resulting in mold and/or mildew growth due to prolonged exposure to moisture. Spills should be cleaned in a timely manner to prevent mold or mildew growth which damages are NOT covered by this warranty.

10-YEAR LIMITED COMMERCIAL WARRANTY

Our 10-year limited commercial warranty for this quality SPC plank means that for 10 years, from the date of purchase, your floor will be free from manufacturing defects and will not wear through when installed and maintained according to instructions supplied with each carton. Improper installation or workmanship should be directed to the contractor who installed the floor.

EXCLUSIONS – WHAT IS NOT COVERED BY WARRANTY

- Colour fading resulting from overexposure to sunlight’s UV rays;

- Planks installed with visible defects. Please refer to IMPORTANT NOTES at the beginning of this document;

- Consequential or incidental damages, such as any loss, expense or damages other than to the flooring itself that may result from a defect in the flooring;

- Poor/improper installation including, but not limited to, installation by non-licensed individual(s);

- Improper maintenance or inadequate care, including, but not limited to, mold or mildew growth as a result of excessive moisture accumulation, burns, tears, indentations, stains or reduction in gloss level due to normal use and/or exterior applications;

- Damage caused by excessive sunlight;

- Gapping, shrinkage, squeaks, fading or structural subfloor related issues. NOTE: Temperature variations such as excessive heat (29oC/85oF) or below freezing (-4oC/25oF and below) may cause temporary expansion or contraction of the product;

- Open joints of 0.01 inches (0.2mm) or less are not considered a defect under the joint integrity warranty. Joints compromised by improper installation, lack of continuous climate control, or obstructions creating pinch points are specifically excluded by this warranty;

- Damages caused by urine or other bodily fluids;

- Damages caused by furniture without felt pads or protective covers;

- Damages caused by sharp objects making contact with the floor – including high-heels;

- Other finishes – This warranty covers Nauticor SPC factory applied finish only. The application of any other finishes will void warranty against finish wear;

- Non-Traditional Installations such as installation on walls or ceilings, and usages for purposes other than flooring;

- Claims related to incorrect floor type, model, collection or color once the floor was installed.

HOW TO MAINTAIN YOUR WARRANTY

- Follow installation and maintenance guidelines;

- Inspect all planks prior to installing floors; Planks installed with visible defects are not covered by this warranty.

- If quality issues are suspected before or during installation, contact retailer immediately.

CLAIMS

This guarantee applies only to the original purchaser and proof of purchase is required for all claims. Claims for wear must show a minimum dime size area. This guarantee is pro-rated based on the amount of time the floor has been installed. If you wish to file a claim under warranty, contact the authorized dealer where the flooring was purchased.

Lifelux Waterproof WPC | Limited Warranty Information

IMPORTANT NOTES

1) Installation and maintenance guidelines MUST be followed as a condition for this warranty. Failure to comply with the installation and maintenance guidelines supplied with each carton is subject to denial of the claim.

2) Buyers, owners and/or installers are solely responsible for visually inspecting floors prior to installation. Defects identified after installation will NOT be covered by this warranty.

3) EVOLUTIONZ Floors are manufactured to meet the industry’s highest quality standards to ensure they are free of defects. Each board is meticulously inspected before and after the finishing process to make sure it complies with EVOLUTIONZ Floors’ high-quality standards. You can easily get technical assistance as well as care & maintenance tips by contacting your local retailer or EVOLUTIONZ Floors directly at our toll-free number 1-888-772-8232.

WARRANTY COVERAGE

This warranty is only extended to the original purchaser of Nauticor SPC floors and CANNOT be transferred.

35-YEAR LIMITED LIGHT WARRANTY

This quality SPC plank is guaranteed not to wear through or stain for the duration of 35 years in your home. From the date of purchase, your floor will be free from manufacturing defects and will not wear through or permanently stain from common household stains when installed and maintained according to instructions supplied with each carton. EVOLUTIONZ Floors warrants the original purchaser of Nauticor SPC flooring a 35-year limited light warranty that includes protection against:

- Wear Layer for 3 years;

- Milling, manufactured defects (1), abnormal wear (2) and edge curling, under normal household conditions;

- Waterproofing (3) under normal use conditions;

(1) Waste factor is an industry term that refers to an allowance of manufacturing defects in flooring that is represented by no more than 5% of the total square footage of your purchase. Accordingly, it is warranted that no more than 5% of your floors will exhibit any manufacturing defects. Note that wastage is NOT covered by this warranty.

(2) It is considered “abnormal wear” when floors wear through the wear layer to the degree that the printed pattern is affected or altered.

(3) Although Lifelux WPC planks are designed to be 100% waterproof and mold/mildew free, water can still accumulate under or in between planks resulting in mold and/or mildew growth due to prolonged exposure to moisture. Spills should be cleaned in a timely manner to prevent mold or mildew growth which damages are NOT covered by this warranty.

10-YEAR LIMITED COMMERCIAL WARRANTY

Our 10-year limited commercial warranty for this quality WPC plank means that for 10 years, from the date of purchase, your floor will be free from manufacturing defects and will not wear through when installed and maintained according to instructions supplied with each carton. Improper installation or workmanship should be directed to the contractor who installed the floor.

EXCLUSIONS – WHAT IS NOT COVERED BY WARRANTY

- Colour fading resulting from overexposure to sunlight’s UV rays;

- Planks installed with visible defects. Please refer to IMPORTANT NOTES at the beginning of this document;

- Consequential or incidental damages, such as any loss, expense or damages other than to the flooring itself that may result from a defect in the flooring;

- Poor/improper installation including, but not limited to, installation by non-licensed individual(s);

- Improper maintenance or inadequate care, including, but not limited to, mold or mildew growth as a result of excessive moisture accumulation, burns, tears, indentations, stains or reduction in gloss level due to normal use and/or exterior applications;

- Damage caused by excessive sunlight;

- Gapping, shrinkage, squeaks, fading or structural subfloor related issues. NOTE: Temperature variations such as excessive heat (29oC/85oF) or below freezing (-4oC/25oF and below) may cause temporary expansion or contraction of the product;

- Open joints of 0.01 inches (0.2mm) or less are not considered a defect under the joint integrity warranty. Joints compromised by improper installation, lack of continuous climate control, or obstructions creating pinch points are specifically excluded by this warranty;

- Damages caused by urine or other bodily fluids;

- Damages caused by furniture without felt pads or protective covers;

- Damages caused by sharp objects making contact with the floor – including high-heels;

- Other finishes – This warranty covers Lifelux WPC factory applied finish only. The application of any other finishes will void warranty against finish wear;

- Non-Traditional Installations such as installation on walls or ceilings, and usages for purposes other than flooring;

- Claims related to incorrect floor type, model, collection or color once the floor was installed.

HOW TO MAINTAIN YOUR WARRANTY

- Follow installation and maintenance guidelines;

- Inspect all planks prior to installing floors; Planks installed with visible defects are not covered by this warranty.

- If quality issues are suspected before or during installation, contact retailer immediately.

CLAIMS

This guarantee applies only to the original purchaser and proof of purchase is required for all claims. Claims for wear must show a minimum dime size area. This guarantee is pro-rated based on the amount of time the floor has been installed. If you wish to file a claim under warranty, contact the authorized dealer where the flooring was purchased.